Client Survey Results


We asked our customers to fill out a survey so that we could guage customer satisfaction and determine priorities for new product offerings. The following charts summarize the results we collected.

Customer Satisfaction

  • 1,0,6,2,4
    How satisfied were you with TMIC's prices?
  • 0,0,4,4,4
    How satisfied were you with the type and range of services offered by TMIC?
  • 2,1,4,3,2
    How satisfied were you with the time for completion of the analysis?
  • 0,1,1,4,5
    How satisfied were you with the results of your analysis?
  • 0,1,2,3,6
    How satisfied were you with the customer service and communication you received from TMIC staff?

Interest in Potential New Products

  • 1,4,3,5,10
    Lipoprotein Profiling (LDL, HDL, VLDL, etc.) - NMR-based quantitation
  • 1,1,3,6,11
    Volatile substances - identification and quantification
  • 1,3,3,7,9
    Polyphenol and plant secondary metabolites - expanded offerings (~150 compounds)
  • 3,1,5,8,13
    TCA cycle & glycolysis - methods for quantification of all metabolites in this pathway
  • 1,2,0,8,9
    Oxylipin profiling and quantitation
  • 0,3,4,5,11
    Steroid analysis
  • 1,3,4,9,11
    Low cost ($50/sample) targeted analysis for quantation of 30 "high value" health-related metabolites
  • 1,4,5,6,12
    Do-it-yourself metabolomics kits for DI-MS/MS or LC-MS/MS


We request that any publications, posters, or oral presentations resulting from work performed by The Metabolomics Innovation Centre acknowledge TMIC. This allows the Centre to report information to our funding agencies, such as impact on Canadian researchers. Clients should also keep us apprised of any publications, posters, or oral presentations arising from work performed at TMIC.